Frequently asked questions

    back to shop

    WHERE ARE YOU GUYS LOCATED ?

    We are located in UK. All orders are sent from the United Kingdom

    HOW LONG WILL MY ORDER TAKE TO ARRIVE?

    When to place your order

    Orders placed before 4pm GMT +0 will be posted same day,

    All orders placed from 4pm including late night orders will be posted by 8am GMT +0.

    Delivery time

    We do next day Royal Mail delivery within the UK, And same day delivery for all orders placed before 12pm to be delivered within England.

    Delivery within Europe 2-3 Business Days maximum.

    Other countries out of Europe 3-5 Business Days maximum.

    WHAT IF I’M NOT HOME FOR DELIVERY?

    The item will be left in your mailbox or safe location if possible. Otherwise a “missed delivery card” will be left and need to pick up from the post office.

    The item will be left in your mailbox or safe location if possible. Otherwise a “missed delivery card” will be left and need to pick up from the post office.

    CAN I USE A FAKE NAME ON THE DELIVERY ADDRESS?

    Yes, at your own risk. We advise you to do what you’re comfortable with. Although we have never had any issues with law enforcement, so we encourage using your real name as we feel it’s 100% safer. You just need to make sure the address matches your id, if picking up from the local post office. Please note using a fake name for Parcel Lockers does not work.

    Yes, at your own risk. We advise you to do what you’re comfortable with. Although we have never had any issues with law enforcement, so we encourage using your real name as we feel it’s 100% safer. You just need to make sure the address matches your id, if picking up from the local post office. Please note using a fake name for Parcel Lockers does not work.

    IS IT SAFE TO ORDER FROM YOU?

    Our webstore is set-up securely offshore to ensure we can operate safely without interruption. We have spent a lot of money ensuring all data is encrypted with 128 bit SSL and kept safe. No need to worry about law enforcement receiving your information.

    HOW DO I PAY FOR MY ORDER?

    We accept Bitcoin, Bank Transfer and PayPal (Friends and Family Only). 

    HOW WILL MY ORDER BE PACKAGED?

    All orders are packaged in light brown padded envelopes or box, so it is a very discreet package, and you don’t see what it contains.

    I HAVEN’T RECEIVED MY ORDER?

    If your order hasn’t arrived after delivery time, we can investigate through the shipping company and give you an update. Please contact us for any problem